FAQs

You may have a few questions about how to set up the Shoobx-Gusto integration and manage the data flow, beyond what is covered in our other articles. This article is intended to answer the most frequent questions we receive about the integration.

Q: How do I know what updates have been made via the integration?

A: All changes to the information in Shoobx are recorded in the Gusto Payroll Event Log and are noted in the Employee Record for each employee.

Q: Will information about my advisors or consultants be automatically shared?

A: At the current time, only Employee information is synced between Shoobx and Gusto in the integration.

Q: Can I manually push employee information between Shoobx and Gusto?

A: If you’d like to share information between the systems before the hourly automatic sync occurs, simply click the Update button on your Gusto Payroll page in Shoobx to trigger the synchronization.

Q: What happens if the Gusto-Shoobx connection is revoked?

A: If the integration is interrupted due to a change in permissions or reset password, Shoobx will send an email notification and messages will appear on your Shoobx dashboard and in the payroll management area. To restore access, you'll need to click the Sign into Gusto button and re-authorize the integration.

Have More Questions? 

Contact Shoobx directly at support@shoobx.com.