How to Set Up Duo Two-Factor Authentication

This article explains how to set up Duo Two-Factor Authentication (2FA) for your company's Shoobx account. Please note that 2FA can only be set up by users with Shoobx Administrator access. 

Step 1: Click into the Administration Lens.

The Administration lens is found in the upper righthand corner of your screen, to the left of your profile picture. To switch between lenses, click the drop down menu and select "Administration" (rather than "Company" or "My Shoobx"). 

Step 2: Click the "Two Factor Authentication" link.

This link is found in the Security & Access box, as seen below. 

Step 3: Click the "Duo Help" link to set up a new web integration.

If you do not have a Duo account for your company, you will need to set one up. If you experience difficulties with the web integration process, you will want to contact Duo's customer support services directly. 

Step 4: Copy the necessary information from Duo over to Shoobx.

To set up our side of the integration, Shoobx will need (1) the custom Duo Web Integration Key, (2) the custom Duo Web Secret Key, and (3) the Custom Duo Web API Host. All of this information is available on the Duo site once you set up the web integration. As you can see in the screenshot above, you'll want to fill in the information from Duo, indicate when you'd like 2FA to be required on your company's Shoobx, and decide whether the user's Shoobx username should be used as their Duo username. After filling out all of the required fields, click Save.

If you have any questions that are not addressed in this article let us know by emailing support@shoobx.com!