Closing Your Platform Account

We’re sorry to see you go! This article will explain the necessary steps to close your account.

Here’s what happens next.

1. Reach out!

Email us at support.shoobx@fmr.com to let us know you want to close your account. If you have any feedback about your experience, let us hear it!

2. Account Access

Your account will remain up and running until your pre-paid cycle finishes, at which time the account will be deactivated. If you are grandfathered into a free tier which we no longer offer, your account will be deactivated in a month.

3. Registered Agent (if applicable)

If you incorporated with us and selected CSC or Harvard Business Services (HBS) as your registered agent, we may manage your relationship with CSC or HBS which serves as your registered agent.

Once you close your account, we will no longer charge you to maintain them as your registered agent.

You will be responsible for maintaining your relationship with CSC or HBS and paying your annual registered agent fee directly.

If you would like to continue using CSC or HBS as your registered agent and related services, you can contact them directly to arrange that via the CSC or HBS website.

4. You may want to consult an attorney...

Please note that closing your account will not affect the general operations of your business.

Closing your account does not close your company.

You may want to consult with your attorney about any other operational questions you may have, including, if applicable, closing down your company. 

Thank you again for being a client. We hope you will consider us when you start your next venture! 

5. Download the Data Room

You will still be able to login to the platform and access your documents after your account has been closed, but we recommend downloading the entirety of your Data Room. If you wish to log into your account and download the documents in your data room; you can do this by selecting “Download Files” from the menu at the top left of the data room screen.